Help Centre

Pricing & Payments

What you pay, when you pay it, and what the quoted figure does and does not include.

Payment is made in full before collection

There is no deposit and no balance on delivery. The full transport charge must be received before we collect the vehicle. This keeps the process simple, and it means nothing is outstanding while your car is on the road.

How you can pay

Four options. Use whichever suits you.

Bank transfer

Our account details are issued with your invoice.

Credit or debit card

Paid online, at the point of booking.

Cash

Accepted, subject to UAE cash-handling regulations.

What the quote covers

Unless your quotation says otherwise in writing, the figure you are given is the transport charge — and only the transport charge.

Included

  • Road transport of the vehicle from collection point to delivery point

Not included, unless stated in your quote

  • Import duty and VAT
  • Customs charges
  • Inspections
  • Storage
  • Destination handling
  • Government fees

Where we pay any of the above on your behalf, it is invoiced to you separately at cost. We will always tell you before we do.

What can change a quoted price

A quote is built on what you tell us. If the reality differs, the price moves. These are the things that do it:

Vehicle dimensions or weight different from those declared Vehicle is non-running Pickup or delivery location changes Waiting time at collection or delivery Special permits required Ferry legs required Customs regulations change Additional handling required

None of these are surprises we spring on you. If something changes, we tell you what it costs before we act on it.

Get a firm number

Tell us the vehicle and the route. Published lanes return an instant estimate; anything else comes back within two hours.