Customs & Border Process
Which borders your vehicle crosses, who pays what, and how long it takes.
The crossings we use
The route depends on origin and destination. These are the corridors your vehicle will travel.
Al Ghuwaifat on the UAE side, into Al Batha on the Saudi side.
Hatta, Mezyad or Khatmat Malaha, depending on where the vehicle starts and where it is going.
Routed through Saudi Arabia on the appropriate GCC transit corridor.
Approved international transit routes, subject to border regulations in force at the time of travel.
Duty, VAT and government fees
Import duty, VAT, customs taxes and destination government fees are yours to pay, unless your quotation expressly says they are included. They are not part of a standard transport charge.
Where it is easier for us to pay these at the border on your behalf, we will — and then invoice them to you separately, at cost. Nothing is added without telling you.
How long the border takes
Usually same-day, sometimes 24 to 48 hours. What decides it:
If the vehicle is held
It happens — a document query, an inspection, a system delay. Here is how it splits.
What we do
We work directly with customs authorities and our local partners to resolve documentation queries and inspection requirements, and we keep you informed while we do it.
What remains yours
Inspection charges, storage, penalties and delays imposed by government authorities remain your responsibility — unless the hold was directly caused by us, in which case it is ours.
Get your documents right first
Most border delays are document problems. Check what you need before you book, and the crossing takes care of itself.