Terms of Service — Road Transport

1. Definitions

Company

Freight My Car Freight Broker L.L.C S.O.C, together with its affiliates, directors, employees, agents, subcontractors, and authorised representatives.

Customer

The individual or legal entity contracting the Company's services, including their representatives, agents, shippers, consignees, importers, exporters, beneficial owners, and any associated third parties acting on their behalf.

Haulier

The road transport operator physically carrying the vehicle, engaged by the Company on the Customer's behalf.

Third-Party Providers

Entities engaged by the Company for carriage, handling, warehousing, customs clearance, or border processing, including Hauliers.

Booking

A confirmed instruction to move a vehicle, accepted by the Company.

Dispatch

The moment the assigned truck departs to collect the vehicle.

Working hours

09:00 to 18:00 Gulf Standard Time, Saturday to Thursday, excluding UAE public holidays.

Services

Road carriage of vehicles, together with related coordination, documentation, border and customs facilitation, collection, storage, and delivery.

2. Governing law and jurisdiction

These Terms are governed by the laws of the United Arab Emirates, in particular:

• the UAE Land Transport Law and the Commercial Transactions Law, for inland and cross-border road carriage;
• the UAE Civil Code (Federal Law No. 5 of 1985), for all contractual obligations and disputes.

Where a mandatory provision of UAE law, or a mandatory international convention applicable to a cross-border road movement, conflicts with these Terms, that provision or convention prevails to the extent of the inconsistency.

Any dispute is subject to the exclusive jurisdiction of the courts of the Emirate of Dubai.

3. Scope of services and the Company's role

The Company arranges the road transport of vehicles from the UAE to destinations in Saudi Arabia, Kuwait, Bahrain, Qatar, and Oman, and — on a quotation basis — to Jordan, Syria, and Lebanon. Return and inter-GCC movements may be arranged where capacity exists.

The Company acts as a freight broker and logistics coordinator, not as the carrier. Where carriage, storage, or clearance is performed through a Third-Party Provider, the Company arranges that service as the Customer's agent and is not itself the road carrier or warehouse operator.

The Company may refuse, suspend, cancel, re-route, or delay a movement in cases of legal or regulatory non-compliance, safety or security concerns, incomplete documentation, sanctions exposure, border closure, or unpaid sums, without liability to the Customer.

4. Customer responsibilities

The Customer shall:

• Provide accurate, complete, and timely documentation as required under UAE law and the laws of every transit and destination country, and warrant the truth and accuracy of that documentation.
• Ensure the vehicle is legally owned, free of any lien, finance, fine, or encumbrance, and lawfully exportable.
• Ensure the vehicle is in a condition suitable for road transport and, where required, for the border crossings on the route.
• Remove all personal effects, and declare in writing any non-standard, hazardous, or restricted item in or with the vehicle.
• Ensure that a person authorised to release the vehicle is present at the collection address at the confirmed time, and that a person authorised to receive it is present at delivery.
• Comply with all applicable UAE and international sanctions, embargoes, prohibitions, and customs restrictions.
• Pay all sums in full on the dates invoiced.

Personal effects. Any item left inside the vehicle is carried entirely at the Customer's risk. The Company does not inventory, inspect, verify, insure, or accept responsibility for personal belongings, whether declared or undeclared, and is not liable for their theft, loss, customs seizure, or damage. The Customer remains liable for any fine, penalty, seizure, or delay arising from an undeclared or prohibited item — a risk that is materially higher on GCC land borders than in air or sea carriage.

Any inaccuracy, omission, delay, or non-compliance by the Customer that results in delay, penalty, seizure, fine, storage, re-routing, or cancellation is at the Customer's sole cost and risk.

5. Vehicle condition at collection and delivery

A condition report is prepared at collection and again at delivery, recording the vehicle's visible condition with dated photographs. Both the Customer (or their authorised representative) and the driver sign it.

The signed collection report is the agreed reference for the vehicle's condition at handover. Unless a defect is recorded on it, the vehicle is deemed to have been collected with ordinary wear and tear, existing cosmetic imperfections, and in mechanically operable condition.

The Customer acknowledges that minor chips, scratches, dents, stone marks, paint defects, wheel marks, interior wear, and age-related deterioration may exist before collection. Any claim relating to pre-existing damage, or to wear and tear, is excluded.

Where the Customer or their representative declines to sign, or is not present, the Company's report and photographs stand as the record of condition.

6. Third-party engagement and liability

The Company is entitled to engage Hauliers and other Third-Party Providers for carriage, handling, storage, and clearance, on the standard terms and conditions of those providers.

The Company is not responsible for the acts, omissions, negligence, delays, or defaults of any Third-Party Provider, save to the extent that such liability cannot lawfully be excluded under UAE law.

Where recovery is permitted by law, the Company's liability is limited to the amount actually recoverable by the Company from the relevant Third-Party Provider. The Company does not guarantee that any such recovery will be made.

As a courtesy, and without assuming liability, the Company may assist in forwarding a claim to a Third-Party Provider, but gives no guarantee as to its outcome.

7. Haulier liability and insurance

7.1 Haulier liability. Vehicles are carried under the liability cover of the assigned Haulier's own truck insurance policy.

The Company's liability in respect of loss of or damage to a vehicle in transit is limited to the liability limit under that Haulier's policy, and to the amount actually recovered by the Company from the Haulier or its insurer. Policy details for a specific movement are available on request before dispatch.

7.2 The Company is not the insurer. The Company does not underwrite any risk. It is not liable for the conduct, solvency, coverage decisions, deductibles, exclusions, or claims outcomes of any Haulier's insurer.

7.3 All-risk transit insurance. Separate all-risk transit insurance can be arranged on request, at the Customer's cost, and is strongly recommended for high-value, classic, exotic, and performance vehicles, where the Haulier's policy limit is likely to be materially below the vehicle's value. Such insurance applies only where it has been requested in writing, confirmed in writing by the Company, and the premium paid in full before collection.

7.4 No cover beyond the Haulier's limit. In the absence of confirmed and paid all-risk insurance, the Customer assumes all risk of loss, damage, theft, or deterioration above the Haulier's policy limit, from collection until final delivery.

8. Limitation of liability

To the maximum extent permitted by UAE law, the Company is not liable for any loss, delay, damage, cost, or failure to perform arising from:

• Force majeure — including weather, sandstorm, flood, fire, natural disaster, pandemic, war, terrorism, political unrest, civil disturbance, or strike.
• Border and governmental acts — including closure, suspension, inspection, seizure, quota, permit refusal, or delay by any customs, border, police, or regulatory authority of any origin, transit, or destination state.
• Pre-existing vehicle conditions — including mechanical, electrical, structural, or cosmetic defects, fluid leakage, battery drainage, tyre condition, and fragile or non-standard components.
• The acts or omissions of any Third-Party Provider, and any period during which the vehicle is in the possession or control of a Third-Party Provider.
• Inaccurate, incomplete, or late documentation or instructions from the Customer.

Aggregate cap. Save where all-risk insurance has been arranged and paid for under section 7.3, and subject to any mandatory provision of law, the Company's total aggregate liability for all claims arising from a movement shall not exceed the greater of (a) the amount actually recovered from the relevant Haulier or its insurer, and (b) the total transport charges actually paid by the Customer for that movement.

No consequential loss. The Company is under no circumstances liable for indirect, incidental, special, punitive, or consequential loss — including loss of profit, loss of use, diminution in value, storage costs at destination, or loss of opportunity — whether or not foreseeable.

Non-excludable liability. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded, including liability for the Company's gross negligence or wilful misconduct.

9. Transit times

All transit times, collection windows, border-crossing durations, and delivery dates are estimates only and are not guaranteed.

Road movements across GCC and Levant borders are subject to customs examination, queue length at the crossing, permit and escort requirements, national holidays, weather, road closures, and governmental inspection. Delays at a border are outside the Company's control.

No delay entitles the Customer to cancel, withhold payment, or claim compensation.

10. Prices, quotations, and estimates

10.1 Online estimates are not confirmed rates. Prices displayed on the Company's website are starting estimates based on published lane rates. They are not an offer and do not bind the Company. The confirmed rate is the one issued in writing by the Company after reviewing the booking.

10.2 What a quotation covers. A quotation covers only the services expressly itemised in it. It excludes all duties, taxes, and governmental charges (see section 11), and any third-party charge not expressly itemised.

10.3 Surcharges. Additional charges apply, and are disclosed before payment is requested, for: non-running vehicles requiring winch loading; oversized, modified, or low-clearance vehicles; remote collection or delivery addresses; and any special handling requirement.

10.4 Validity. Quotations are based on the fuel prices, haulier tariffs, exchange rates, and governmental charges applicable on the date of quotation, and are valid for the period stated on them. The Company may revise a quotation before booking confirmation where any of those costs materially increases. Once a booking is confirmed, the agreed price stands, save for charges expressly stated to be payable at cost.

10.5 Return movements. Where a return movement is booked, a discount of 5% applies to the round-trip total. The return discount applies only to dedicated carriers (Open Single-Vehicle and Enclosed Single-Vehicle) and never to Shared Multi-Car Carrier movements.

11. Duties, taxes, and destination charges

Unless expressly agreed otherwise in writing, all import duties, VAT, customs taxes, excise, environmental levies, inspection fees, border fees, escort or permit charges, registration costs, destination handling charges, storage or demurrage at destination, and any governmental fee at the origin, transit, or destination country, are the sole responsibility of the Customer.

These charges are additional to the Company's transport charges and are not included in any quotation unless itemised in writing.

Rates and rules vary by country and change without notice. The Company may indicate the likely duty or tax position as a courtesy, but any such indication is an estimate only and is not advice. The Customer is responsible for satisfying itself as to the duty, tax, and import position at destination before booking.

Where the Company pays any duty, tax, or charge on the Customer's behalf, the Customer shall reimburse it in full on demand, together with any handling fee stated at the time.

12. Cancellation

12.1 When a cancellation is effective. A cancellation is effective only when received by the Company during working hours (09:00–18:00 GST, Saturday to Thursday, excluding UAE public holidays).

A cancellation sent outside working hours is deemed received at the start of the next working period. The applicable charge is calculated from the time the cancellation is deemed received, not the time it was sent. The Customer acknowledges that a driver may be dispatched before the Company is able to read a message sent outside working hours, and that in such a case the movement is treated as dispatched.

12.2 Cancellation charges. Charges are calculated against the confirmed collection time and the confirmed booking amount:

12.3 Once dispatched. Once the assigned truck has departed to collect the vehicle, the booking amount is non-refundable in full, regardless of the notice period that would otherwise have applied.

12.4 Third-party costs. The Customer remains liable for all non-refundable Third-Party Provider costs incurred on the Customer's behalf before cancellation, in addition to any cancellation charge.

12.5 Cancellation by the Company. Where the Company cancels a movement for a reason within its control, any sum paid is refunded in full. Where a movement is cancelled because of a border closure, governmental act, force majeure, or the Customer's non-compliance, sums paid are refunded less all costs already incurred.

13. Rescheduling

A booking may be rescheduled once, free of charge, provided the request is received during working hours and at least 24 hours before the confirmed collection time.

A request received later, or a second reschedule, is treated as a cancellation under section 12 and a new booking.

Rescheduling is subject to capacity on the requested date. The Company will offer the nearest available slot.

14. Failed collection and failed delivery

Where the truck attends the confirmed address at the confirmed time and the movement cannot proceed because:

• the vehicle is not present, or is not releasable;
• no person authorised to release or receive the vehicle is present;
• the vehicle's condition differs materially from what was declared, such that the assigned carrier is unsuitable;
• access to the address is not possible for the assigned vehicle; or
• required documentation is not available,

then the attendance is a failed collection or failed delivery. The Customer is charged the full booking amount as a dispatched movement under section 12.3, and any re-attempt is charged as a new booking.

Where the Company has already collected the vehicle and delivery cannot be completed, the vehicle is returned to storage and section 15 applies.

15. Storage

Where a vehicle is collected but cannot be delivered — because the delivery address is not ready, the consignee is unavailable, documentation is outstanding, a border is closed, or any sum is unpaid — it is moved to the Company's or a Third-Party Provider's facility.

Storage is charged from the day the vehicle arrives at the facility. The day of arrival counts as the first chargeable day. There is no free-storage period.

Outdoor storage is the default where the Customer has not requested indoor storage in writing and paid the applicable rate.

Re-delivery from storage is charged in addition, at the collection rate applicable to the delivery location.

The Company does not guarantee against, and is not liable for, deterioration arising during storage — including battery drainage, tyre flat-spotting, fluid loss, dust, sun, sand, or environmental effects — and outdoor storage in particular exposes a vehicle to the UAE climate. Trickle-charging, covers, and periodic starts are available on request at additional cost.

All storage and transport charges must be paid in full before a vehicle is released.

A vehicle uncollected for more than thirty (30) days after written notice may be treated as abandoned, and the Company may exercise all rights available under UAE law to recover outstanding sums, including sale of the vehicle where legally permitted.

16. Mechanical failure, leakage, and in-transit defects

The Customer warrants that the vehicle is mechanically sound, free of leaks, and fit for road transport at the time of collection.

If at any point during loading, carriage, or unloading the vehicle develops, or is found to have, any mechanical failure, fluid leakage (fuel, oil, coolant, brake, or hydraulic), electrical fault, or any condition that renders it unsafe, non-compliant with a carrier's or border authority's requirements, or a risk to the truck, other vehicles, or personnel, then the Company and/or the Haulier may immediately halt, suspend, or remove the vehicle from the movement without liability to the Customer.

All resulting costs — including unloading, re-handling, storage, transport to and from a repair facility, the repair itself, re-inspection, and re-booking of carriage — are billed directly to and payable by the Customer, together with a Company coordination charge of 500.

The vehicle will not re-enter the transport process until it has been rectified to the satisfaction of the Company and the Haulier, and all related charges have been paid in full.

The Company is not liable for any delay, missed slot, storage cost, or consequential cost arising from such failure or defect, all of which are at the Customer's risk.

17. Claims

Any claim must be notified in writing within seven (7) calendar days of delivery — or, where the vehicle is not delivered, within seven (7) calendar days of the date the Customer became, or should reasonably have become, aware of the relevant event.

Claims not notified within this period are waived and time-barred to the fullest extent permitted by law.

A valid claim must be supported by:

• the signed delivery condition report;
• dated photographs of the loss or damage; and
• a written account of the loss or damage.

A claim unsupported by the signed condition report and photographs will not be entertained.

Where a Haulier or other Third-Party Provider is involved, the Company may assist in forwarding the claim, but assumes no liability for, and gives no guarantee as to, its outcome (see sections 6 and 7).

Submission of a claim does not entitle the Customer to withhold, set off, or delay payment of any sum due to the Company.

18. Payment

18.1 Methods. Bank transfer to the Company's designated UAE business account; Visa, Mastercard, and other UAE-authorised card networks; and cash in AED only, within UAE legal limits.

18.2 Timing. Payment in full is required before dispatch, unless otherwise agreed in writing. The Company is not obliged to dispatch a truck against an unpaid booking.

18.3 Completion. On completion of the movement, the service is deemed satisfactorily performed and accepted, save for a valid claim properly notified under section 17.

18.4 Refunds. No refund is due once a truck has been dispatched, save as expressly provided in section 12. Any overpayment is returned as a credit note valid for twelve (12) months.

18.5 Chargebacks. Where the Customer initiates a chargeback or payment reversal in respect of services properly provided, the Customer remains fully liable for the underlying sums together with all associated costs, and the Company reserves the right to recover those amounts and to pursue all available legal remedies for an unjustified or fraudulent chargeback.

18.6 Set-off and lien. All sums are due without deduction, set-off, or withholding. The Company has a general and particular lien over any vehicle, document, or property in its possession for all sums owed by the Customer — whether relating to the current movement or any previous transaction — and may retain, or where legally permitted sell, such property under UAE law to recover those sums. The Company may withhold release of any vehicle or document until all sums are paid in full.

19. Sanctions and compliance

The Company may refuse, suspend, or terminate any service where it reasonably believes that the movement, the vehicle, the Customer, or any related party may breach international sanctions, export-control law, anti-money-laundering regulation, or any governmental restriction.

The Customer warrants that it, the vehicle, and all beneficial owners are not subject to any such sanction or restriction, and shall indemnify the Company against any loss, penalty, or cost arising from a breach of that warranty.

Any sum paid in respect of a movement refused on these grounds is subject to deduction of all costs already incurred.

Levant routes. Movements to Jordan, Syria, and Lebanon are subject to additional sanctions screening, permit requirements, and route availability, and are offered on a quotation basis only. The Company may decline any such movement without giving reasons.

20. General provisions

Electronic communications. Instructions, approvals, quotations, invoices, and acknowledgements exchanged by email, WhatsApp, SMS, or the Company's website constitute legally valid communications and may be relied upon by the Company. The Customer is responsible for the security of its own accounts and devices.

Indemnity. The Customer shall indemnify and hold the Company harmless against all claims, fines, penalties, duties, losses, costs, and expenses (including legal costs) arising from the Customer's breach of these Terms, inaccurate documentation, unlawful or non-compliant cargo, or any third-party claim relating to the movement.

Additional charges. Any charge raised at a border, by a customs or governmental authority, or by a Third-Party Provider — including storage, detention, inspection, escort, permit, and handling — is billed directly to and payable by the Customer.

Force majeure. The Company is not liable for any delay or failure to perform caused by an event beyond its reasonable control.

No waiver. A failure to enforce any provision is not a waiver of that or any other provision.

Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force.

Entire agreement. These Terms constitute the entire agreement between the parties and supersede all prior communications, representations, or understandings. No verbal statement, estimate, marketing material, website content, or employee communication varies these Terms unless expressly agreed in writing by an authorised director of the Company.

Amendment. The Company may amend these Terms at any time. Amended Terms are published on the Company's website and apply to all bookings made after the date of publication. The Customer is responsible for reviewing the current Terms before each booking.

Acceptance. By submitting a booking, making any payment, or engaging the Company in any written or digital form, the Customer is deemed to have read, understood, and accepted these Terms in full. No separate signature is required.